You sent the estimate. They never replied.
Most plumbing jobs are lost in the follow-up — not on price.
This system gives you the exact AI-crafted words for every situation.
Text messages have a 98% open rate and are read within 3 minutes. For plumbing businesses, sending a follow-up text within 10 minutes of a missed call dramatically increases the chance of converting that lead before they call a competitor. Most plumbing businesses never send that text at all.
Use this system when:
- You miss a call and need to respond before they call someone else
- A customer goes quiet after receiving your estimate
- Someone pushes back on your price or calls you expensive
- A job is complete and you want a Google review right away
- A customer is upset and escalating — you need to de-escalate fast
Missed Call Recovery System
Capture leads before they call a competitor
When to use it
Send within 10 minutes of a missed call. Research shows that leads contacted within the first 5 minutes are significantly more likely to convert than those reached 30+ minutes later.
Estimate Follow-Up System
Recover jobs you thought you lost
When to use it
Send 4–5 days after your estimate when the customer has gone quiet. The goal is a warm check-in that offers value, not pressure.
Price Objection Response System
Hold your price without losing the customer
When to use it
A customer says your price is too high or that they got a cheaper quote. Use this to hold your rate professionally without sounding defensive or desperate.
Review Generation System
Get Google reviews on every completed job
When to use it
Send within 2–4 hours of completing a job. Industry data shows review request response rates drop significantly after 24 hours. Catching the customer while the relief of a working system is still fresh dramatically increases response rates.
✦ 6 more proven message templates — including upset customer de-escalation, seasonal reactivation, and job confirmation — are included in your download.